Refund policy

30-day returns

You can request a return within 30 days of receiving your order. We accept used or unused items. You pay the return shipping cost.

How to start a return

Contact PetCare through our contact form with your order number. We will provide the return instructions and return address before you send your item.

Your refund

Once we receive your return, we will refund the amount paid for the returned item to your original payment method. Your bank or payment provider may need additional time to post the refund.

If your item arrives damaged, faulty or incorrect, please contact us so we can help. This policy does not limit your rights under applicable consumer law.